Frequently Asked Questions

Q: How old do I have to be to subscribe?

A: You must be 21 years of age or older.

Q: When will my order ship?

A: Subscriptions placed in the current month will ship the following month between the 4th and the 6th.

Q: On what date will my subscription be charged?

A: Your card on file will be charged on the 11th of every month. You can cancel or skip by logging into your account Here. You must cancel before the 11th of every month to not be billed.

Q: Can I skip a month of my subscription?

A: Yes! You can skip a month any time. Simply login to your account Here.

Q: What countries do you ship to?

A: We currently only offer shipping to the US and Canada. For our full shipping policy please visit Here.

Q: How do I cancel my subscription?

A:  You can cancel at anytime by logging into your account Here.

Q: If I cancel, when will I receive my refund?

A: Refunds will be offered within 2 weeks, unless the box you have subscribed to has already shipped. If you cancel your subscription before the end of the current month you will receive a refund and the box for next month will not ship. If you cancel your subscription between the 1st and the 6th of any month, the  box for that month will ship, and no refund will be issued, but no further billings will take place. 

Q: Am I billed ahead or behind?

A: All of our subscribers pay in advance. The month you pay in is for the box that ships at the beginning of next month.

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